If your power goes off, you can help in restoring service quickly and safely by taking the following steps:
Check your fuses or circuit breakers in the house and at the meter pole.
Check with your neighbors to see if they have power.
Call Southwest Iowa REC day or night at:
Be prepared to give us your map location number. (It can be found on your bill, i.e.10 20 01 01 or A10 20 45). Or you can give us your account number. (Also found on your bill, i.e. 100023467)
Turn off major appliances to protect them from any high or low voltage conditions and to decrease the load when lines are reconnected.
Leave a light switch on so you'll know when service has been restored.
Call just as soon as the trouble is discovered or you notice any suspicious circumstances such as a tree in the line, a flash, arc, or smoke from a transformer. Be careful around downed power lines. Never assume that the power is off. Our crews work to repair dangerous and critical conditions first. In the event of major storms, service to substations will be restored first, then primary feeder lines and then individual services.
Your Cooperative maintains electric service up to and including the meter. Wiring beyond the meter is the responsibility of the member-owner.