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Complaints

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  1. Service Requests & Fees
  2. Complaints
Complaint Procedure

If you have a problem with a bill, high usage, service or any other matter relative to your cooperative and your electrical service, please contact our office either by phone, in person or e-mail.  We will work with you to try to solve your concern in a timely manner. If your complaint is related to Southwest Iowa REC service rather than its rates, and Southwest Iowa REC does not resolve your complaint, you may request assistance from:

Iowa Utilities Board

Phone:  877-565-4450

Email:  customer@iub.iowa.gov

or by mail or in person:

Customer Service

1375 E. Court Ave., Room 69

Des Moines, IA  50319-0069 

The Iowa Utilities Board's general phone number is 515-281-5979.  Please use this number for all business other than customer information and concerns, or if you are unsure which staff member to contact.

 

 

 

 

 

 

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Contact Info

Southwest Iowa Rural Electric Cooperative

1801 Grove Avenue

PO Box 367

Corning, IA 50841

Tel: (888)-220-4869

Fax: 641-322-5274

 

Our Mission

Provide safe, reliable electric service and promote community and economic development utilizing cooperative principles and values.

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©2025 Southwest Iowa Rural Electric Cooperative. All Rights Reserved.

  • Home
  • About Us
    • Organization
      • Board of Directors
      • Employees
      • Management
    • Cooperative Principles
    • Employment Opportunities
    • Financials
    • Governing Documents
    • Contact Us
    • Our History
    • Power Supply
    • Service Territory Map
    • Frequently Asked Questions
  • My Account
    • SmartHub
    • Manage My Account
      • Forms
    • Medical Alert
    • Outages
    • Rates
      • Line Upgrades & Cost Allocation
    • Service Requests & Fees
      • Complaints
    • Understanding Your Bill
      • High Bill Resources
      • Energy Adjustment Charge
    • Your Meter
  • Member Services
    • Co-op Connections Card
    • Distributed Generation
    • Energy Saving Resources
      • Brochures
      • Energy Audits
      • Energy Guides
      • Energy Saving Tips
      • Ground Source Heat Pumps
      • While You're Away
    • Patronage
    • Rebates
    • Together We Save
    • Water Heaters
  • My Community
    • Character Counts
    • Economic Development
      • Iowa Area Development Group
      • Loans
      • Properties and Sites
    • Helpful Web Links
    • Operation Round Up
    • RECare
    • Scholarships
    • Southwest Iowa Solar Farm
    • Touchstone Energy Cooperatives
    • Youth Tour
  • Safety
    • Electrical Safety
      • Grain Bin Clearances
      • Right of Way Guidelines
      • Safe Electricity
      • Stray Voltage
    • Iowa One Call
    • Outage Restoration
    • Security Lights
    • Storm Center
  • Communications
    • Annual Meeting
    • Newsletters
    • Questline
  • Legislative
    • Cooperative Action Network
    • Legislative Contacts
    • Legislative Update
    • Member Advocacy