If your power goes off, you can help in restoring service quickly and safely by taking the following steps:
Be prepared to give us your map location number. (It can be found on your bill, i.e.10 20 01 01 or A10 20 45). Or you can give us your account number. (Also found on your bill, i.e. 100023467)
Call just as soon as the trouble is discovered or you notice any suspicious circumstances such as a tree in the line, a flash, arc, or smoke from a transformer. Be careful around downed power lines. Never assume that the power is off. Our crews work to repair dangerous and critical conditions first. In the event of major storms, service to substations will be restored first, then primary feeder lines and then individual services.
Your Cooperative maintains electric service up to and including the meter. Wiring beyond the meter is the responsibility of the member-owner.