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Complaints

Complaint Procedure

If you have a problem with a bill, high usage, service or any other matter relative to your cooperative and your electrical service, please contact our office either by phone, in person or e-mail.  We will work with you to try to solve your concern in a timely manner. If your complaint is related to Southwest Iowa REC service rather than its rates, and Southwest Iowa REC does not resolve your complaint, you may request assistance from:

Iowa Utilities Board

Phone:  877-565-4450

Email:  customer@iub.iowa.gov

or by mail or in person:

Customer Service

1375 E. Court Ave., Room 69

Des Moines, IA  50319-0069 

The Iowa Utilities Board's general phone number is 515-281-5979.  Please use this number for all business other than customer information and concerns, or if you are unsure which staff member to contact.

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